FAQs
Q: The Soothing Spa wheel is making clicking sounds. What should I do? The Spa parts are falling apart? What should I do? The wheel won’t wheel turn? What should I do?
A: The Spa was incorrectly assembled. When assembling the back wheel /panel, make sure you line up the notch on the round purple panel with the t-shaped ridge on the tub. Slide the panel down the ridge until it reaches the end. When assembling the purple hood, make sure you line up the tabs on the hood with the slots on the tub. Press firmly until they snap into place. Make sure there are no gaps between the hood and the tub. When assembling
the clear front panel, place the clear round panel in front of the pink wheel and press firmly to snap into the five grooves located on the tub and underside of hood.
Q: The Soothing Spa purple spout is falling out. What should I do?
A: Make sure to line up the groove in the spout with the top slat in the clear plastic panel. Press down firmly.
Q: The Soothing Spa hand bowls are loose or tilted up. What should I do?
A: Place the hand bowls in the two lower slats in the clear round panel. You will need to tilt and then lower the bowls.
Q: The Soothing Spa wheel is moving very slowly. What should I do?
A: You have too many Orbeez or water in the tub. You need 3 or 4 packets of Orbeez at the most. Make sure you drain excess water from the tub.
Q: Water is leaking from the bottom and back of the Soothing Spa tub. What should I do?
A: The tub is overfilled with water or Orbeez. Use a maximum of 3-4 packets of Orbeez and drain excess water.
Q: The Soothing Spa bowls fall out when I place my feet in the tub. What should I do?
A: Remove hand bowls before placing feet in the tub.
Q: The Orbeez are cold. What should I do?
A: Grow the Orbeez in warm or hot water. You can add hot water to reheat. Make sure to drain excess water.
Q: How long can I use Orbeez before I should throw them out?
A: Always wash your hands or feet before placing them in Orbeez. You can keep Orbeez fresh for longer by adding a pinch of salt when growing them. You can play with your Orbeez several times before needing to replace them.
Like any water-based product they will need to be replaced with fresh Orbeez if you smell or see any mold. Orbeez in the Light-up products will last several months with no problems if not exposed to air.
Q: My Orbeez became moldy-what should I do?
A: If they became moldy quickly, it is probably related to the water you used. Try using purified water. If you detect and odor or mold, replace your Orbeez.
Q: The Mood Lamp does not light up all the way. What should I do?
A: Make sure you have inserted the plastic light stick into the Mood Lamp. This was taped to the side of the Mood Lamp in the packaging. It should be placed on the bottom of the Lamp before inserting the Orbeez. If you do not have a light stick, please call Customer Service at 1.800.843.6292.
Q: Do Orbeez stain? Are they messy? Are they difficult to clean off carpets and upholstery?
A: No, Orbeez do not stain, they are not messy and they are easy to pick up. Unlike many other activity toys and compounds, they do not stick to clothing and carpeting. Orbeez are slippery and should be removed from the floor to prevent slipping.
Q: What do you do with Orbeez once they are grown?
A: All of our products come with a 16 page full-color activity book, which contains 8 game ideas as well as illustrated instructions for displaying Orbeez using household objects. In addition each toy comes with a Play ‘n Display Tray, which can be used for playing games or making designs. The best part is that kids come up with their own games and uses for Orbeez. www.orbeezone.com is the perfect place to exchange ideas. You can also find more ideas on our Facebook page.
Q: What should I do if my child swallows Orbeez?
A: Orbeez are non-toxic. They are, like all small parts, a choking hazard and should be kept out of the reach of children under age 3. Tests have shown that if a child swallows Orbeez, they should pass through the digestive system with no problems. If a child swallows a substantial number of Orbeez, we advise you to seek immediate medical attention. Because a child with a rare or undetected medical problem may be at risk of complications we recommend you seek the advise of a medical professional.
Orbeez do not break down in the digestive tract, do not stick together and are not absorbed into the body. They are eliminated through the natural digestive process.
Q: Do Orbeez dry out and go back to their original size? How long does it take for them to dry out?
A: If Orbeez are left in the sun or in an open container, they will dry out. In the sun they can dry out within a day. In a closed container out of the sun, Orbeez can last for weeks or even months.
Q: Can Orbeez be regrown and reused once they dry out?
A: Yes, they can be rehydrated and reused by adding a small amount of water.
Q: How do you dispose of Orbeez?
A: Do not throw Orbeez down a drain. Throw them in the trash, or work them into garden soil. Because they absorb water and release moisture when it is hot, Orbeez can be used to reduce water use in plants.
Q: How do I make my Orbeez last longer?
A: When growing Orbeez, add a pinch of salt to the water. Orbeez will grow smaller, but will stay fresh for longer.
Q: How big do Orbeez grow? How can I make my Orbeez grow larger?
A: The purer the water, the larger Orbeez grow. This is because the ionic / mineral content of the water affects the size. Using distilled water, Orbeez will grow to a maximum diameter of 14mm.
Q: Can we use Orbeez to hydrate flowers?
A: Yes, Orbeez give off small amounts of water and can be used in place of water to hydrate flowers. We recommend placing a small amount of water in the bottom of the vase.
Q: I am having trouble assembling the Magic Maker. I cannot insert the spiral ramp.
A: Make sure that you have pushed the see-through tank firmly into the blue tray. You then slide the notch on the side of the ramp onto the tank and then press the ramp firmly into the notch in the blue tray until it sits firmly in place.
Q: My Orbeez are not fully round. What should I do?
A: This means you have not grown them for long enough, or that you have not used enough water.
Q: Some of my Orbeez came apart. Why?
A: Grown Orbeez may split or divide when you apply significant pressure. We recommend the discarding of any pieces.
